At MamaPapa, being trusted with your family is a responsibility we take seriously — and that includes your information. This policy explains what we collect, why, and the choices you have. We’ve written it in plain language; if anything is unclear, please contact us.
- Who we are
This website and the MamaPapa services are operated by [ legal entity name ], based in [ city, India ] (“MamaPapa”, “we”, “us”). This policy applies to the MamaPapa website and to enquiries and services arranged through it.
- Information we collect
Information you give us:
- Your name, contact details and relationship to the senior.
- The senior’s name, city and the kind of support you’re enquiring about.
- Details you share during a consultation or while using our services.
- Payment details, where applicable — handled securely by our payment provider.
Information we collect automatically:
- Basic device and usage data, and cookies/analytics, to help the site work and improve.
- How we use your information
- To respond to your enquiry and arrange a consultation.
- To provide and coordinate the services you request, and to match a suitable companion.
- To keep you updated about your parents’ visits and journeys.
- To improve our website and services, and for safety and record-keeping.
- To meet legal and regulatory obligations.
- Consent and legal basis
We process your information based on your consent and to provide the services you’ve asked for. You can withdraw consent at any time (see “Your rights”). Where you share another person’s details (for example, your parent’s), you confirm you’re entitled to do so.
- How we share information
We do not sell your information. We share it only as needed:
- With the companion and MamaPapa team members supporting your family.
- With trusted service providers (for example, travel or technology partners) strictly to deliver a service.
- Where required by law, or to protect safety.
- Cookies and analytics
We use cookies and tools such as Google Analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.
- Data security
We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe and limit access to those who need it.
- How long we keep it
We keep your information only as long as needed for the purposes above, or as required by law, and then delete or anonymise it.
- Your rights
You may ask to access, correct or delete your information, or withdraw consent, by contacting us. We’ll respond within a reasonable time and in line with applicable law.
- Children
Our services are for seniors, and this website is intended for adults. We do not knowingly collect information from minors.
- Where your data is stored
Your information is stored and processed in [ India / location ]. If this changes, we’ll update this policy.
- Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date.
- Contact us
Questions or requests about your privacy? Contact us.